Optimize returns processing: More efficiency with professional returns management

In our returns management, we place great emphasis on handling returns effectively and with a customer-friendly approach. The process is divided into several steps to ensure that returns are processed both efficiently and economically.

1. Receipt and classification

• Accepting returns from shipping partners
• Inspection of item condition
• Stock entry according to client specifications

2. Reporting

• Documentation and analysis of reasons for returns
• Assessment of damage rates
• Confirmation of return entry, triggering of automated credits

3. Further processing of returns

3a: Preparation for reshipping

•  Repackaging items to allow for reshipping
• Checking and cleaning of any signs of use
• Minor repairs as per client specifications

3b: Disposal

• Proper disposal through our existing partner companies
• Data protection-compliant destruction
• Documentation and reporting on any disposals