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Customs Information for International Parcels
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All merchandise and documents shipped to countries outside the EU are subject to a customs declaration as required by applicable customs regulations. Click here to see the list of third countries (countries outside of the EU). Click here to see the list of EU countries and excepted areas in the EU.
As a general rule, no customs documents are needed for items sent to destinations within the EU. Exceptions include merchandise subject to consumption tax, e.g. alcohol, tobacco, etc. and goods considered to be highly sensitive in terms of export control policy.
The following customs forms are required for non-EU countries and excepted areas in the EU:
In order for you to pay customs duties for your items, customs authorities in the country of destination must know the exact content of your item. Therefore, you need to fully complete the declaration to avoid delays or inconveniences for the recipient. Incorrect or misleading declarations may lead to fines or confiscation of the item.
Your merchandise may be subject to restrictions. It is your responsibility to find information about import and export regulations (bans, quarantine limitations, restrictions for pharmaceutical products etc.) as well as about the documents required by the country of destination (commercial invoice, certificate of origin, health certificate, licences, authorizations for merchandise subject to quarantine restrictions such as animal and plant products, food items etc.).
Please complete all fields of the customs form (fields marked with an * are required fields). Sender and addressee information: Name Street Postcode City/Town Country E-mail address or telephone number
Item data: Article description/indicated content Customs option/item type Country of origin of merchandise (business clients only) Merchandise value/value for customs purposes/currency Net weight Volume/amount
Subsequently, a customs form will be generated. It will include a CN23 customs declaration, a CP71 parcel declaration and, for valuables, a certificate of posting. We will e-mail a reference code to the sender’s e-mail address. This reference code will be used at our Österreichische Post service location to electronically access the data you have provided.
Using your reference code, you can post items at any Österreichische Post service location. You also have the option of printing the customs form and use if for posting your item at any Österreichische Post service location.
All consignment and customs data for letters and parcels containing goods must be recorded electronically. If you do not have the option of entering the data electronically in advance, you can still obtain the customs form (CN23) in paper form at any post office. The data will be entered electronically at a post office when the consignment is posted. A fee of 2.90 euros will be charged for this service.
