Returning items made easy With Austrian Post, returns are possible anytime at our self-service stations.

Make sure your return item is properly packaged.
Affix the included return label or the printed return label provided by the retailer, making sure it is clearly visible on the parcel.
Find an Austrian Post self-service area near you.
Select „Shipment drop-off“ at the shipping station.
Scan the barcode on the return label and follow the instructions.
You will receive a receipt as confirmation of your return. Please store it securely until the retailer confirms the return.

Make sure your return item is properly packaged.
Register the return with the retailer to receive a QR code.
Find an Austrian Post self-service area near you.
Scan the QR code and print the return label. Affix it to the parcel, making sure it is clearly visible.
Select „Shipment drop-off“ at the shipping station.
Scan the barcode on the return label and follow the instructions.
You will receive a receipt as confirmation of your return. Please store it securely until the retailer confirms the return.

Verify if the retailer provides a return label; if not, you will need to cover the return shipping costs.
Make sure your return item is properly packaged.
Create a parcel label online.
Print the parcel label and affix it to the parcel, making sure it is clearly visible.
Find an Austrian Post self-service area near you.
Scan the barcode on the return label and follow the instructions.
You will receive a receipt as confirmation of your return. Please store it securely until the retailer confirms the return.

Register your return to receive a QR code.
Place the goods in one of the Amazon shipping bags available by the shipping station.
Find an Austrian Post self-service area near you.
Scan the QR code and print the return label. Affix it to the parcel, making sure it is clearly visible.
Select „Shipment drop-off“ at the shipping station.
Scan the barcode on the return label and follow the instructions.

Would you prefer to return your parcel in person? Visit one of our post offices during opening hours and our staff will be happy to help you.

Items with a return label