Returning items made easy With Austrian Post, returns are possible anytime at our self-service stations.

What kind of return is it? 

  • Make sure your return item is properly packaged.
  • Affix the included return label or the printed return label provided by the retailer, making sure it is clearly visible on the parcel.
  • Find an Austrian Post self-service area near you.
  • Select „Shipment drop-off“ at the shipping station.
  • Scan the barcode on the return label and follow the instructions.
  • You will receive a receipt as confirmation of your return. Please store it securely until the retailer confirms the return.

  • Make sure your return item is properly packaged.
  • Register the return with the retailer to receive a QR code.
  • Find an Austrian Post self-service area near you.
  • Scan the QR code and print the return label. Affix it to the parcel, making sure it is clearly visible.
  • Select „Shipment drop-off“ at the shipping station.
  • Scan the barcode on the return label and follow the instructions.
  • You will receive a receipt as confirmation of your return. Please store it securely until the retailer confirms the return.

  • Verify if the retailer provides a return label; if not, you will need to cover the return shipping costs.
  • Make sure your return item is properly packaged.
  • Create a parcel label online.
  • Print the parcel label and affix it to the parcel, making sure it is clearly visible.
  • Find an Austrian Post self-service area near you.
  • Scan the barcode on the return label and follow the instructions.
  • You will receive a receipt as confirmation of your return. Please store it securely until the retailer confirms the return.

  • Register your return to receive a QR code.
  • Place the goods in one of the Amazon shipping bags available by the shipping station.
  • Find an Austrian Post self-service area near you.
  • Scan the QR code and print the return label. Affix it to the parcel, making sure it is clearly visible.
  • Select „Shipment drop-off“ at the shipping station.
  • Scan the barcode on the return label and follow the instructions.

Advantages of the self-service zone

  • Open around the clock
  • No queuing times
  • Easy to use
  • Convenient locations

Would you prefer to return your parcel in person? Visit one of our post offices during opening hours and our staff will be happy to help you.